Find out more about our Care Team

Our carers are our most important asset and really are the heart of our business. Find out more about our Service Manager Emma, who supports the teams across our six independent living schemes across Central Bedfordshire.




Meet Emma, our Service Manager

Emma has a wealth of experience in both care and managing staff and we’d be lost without her!  Emma has worked in the care industry for over eight years, having started her carer as a carer in an independent living scheme and then working her way up to Team Leader and now Service Manager. She is passionate about creating an environment where the team feels supported and the residents receive the highest quality of care. Find out more about why she loves her care career so much below.

What made you start a career in care?

I gave up my job to become a full-time career for my mum as I nursed her through a terminal illness.  I then decided to move into a career in care and dedicate my time to helping others as I had helped my mum.

 What do you like best about your job?

Spending your day supporting people and helping them to maintain their independence really is so rewarding.  We have lots of lovely clients who are so worried about being a burden and so determined to carry on as long as they can, it really is a privilege to help them and be there for them.

What’s the most challenging part of your job?

It’s always very difficult when you lose a client you’ve grown close to, it’s impossible not to become emotionally involved but during a time like that, I like to reflect on how much I and the team have supported them and helped them and the lovely memories we have of that person.

Covid was a really stressful and challenging time.  With families not being able to see their loved ones we took on the role of visitor and companion and also did our best to give family members the peace of mind that they were well and being looked after.  I was very proud of my team and the way we handled such a difficult time.

What would you say to someone thinking about a job in care?

It’s one of the most rewarding careers you can do.  It sounds cliched but you really do make a difference and there is nothing better than be able to make a connection with someone that others might find challenging and making things better for them.

My advice would be to find the right care company to work for. It’s hard work and you need to make sure you work somewhere that will invest in your training and support you and lastly, never be afraid to ask a question, say you need help or don’t know something.  Its always better to get help if you are unsure.

What’s the best thing about working with Care is Central

Care is Central really is passionate about delivering good care and supporting their carers. They really want to do care well and challenge the normal perceptions of what that can be, and I share that vision with them.  It’s great to feel part of a team wanting to do things bigger and better, and there are really great opportunities for career progression too.


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